Service Reflection Paper

Service Reflection PaperService reflection paper is a form of communication, which helps to improve the employee's attitude towards the organization. These reflections can be a combination of a handwritten note and a written inquiry, which help in constructive feedback. It has been noticed that various factors are attributed to employee misbehavior.The intention of service reflection paper is to achieve high customer satisfaction, which would help in the organization's health. The average employee is always looking for ways to improve himself and his work. Thus it is essential to provide service for this reason.The goal of this reflection paper is to improve customer satisfaction as well as to improve the performance. This means, the employee should be given sufficient feedback on the work that he has done. If this happens regularly, it will result in improvement in the business.The first step in the service reflection paper is to think about what the employee should do in order to i mprove the performance. If the employee finds that there is anything that needs to be improved on the service, he should write about it. By taking up this approach, the employees will be aware of the points that need to be looked into. This will create a sense of accountability in the employees.They should answer a simple query first, which would help them in delivering their best. This way, the employee can start improving his performance. They would be able to change their working style, which would reduce the rates of error that could occur.The second step in the service reflection paper is to note down the improvements that have been made on the service. This will enable the employee to evaluate the actual outcome of the work. They should provide proofs of the service that has been provided to customers. In this way, it would be easier for the customer to identify the errors that the employee has committed.The third step in the service reflection paper is to identify the areas w here improvements can be made. The employee should define the areas where improvements should be made. This way, the quality of the work will be enhanced as well as the overall performance.The fourth step would be to identify the feedback that has been received by the employee, which will help in identifying the areas that require improvement. These areas must be looked into before creating any changes on the service. This will ensure that the employee does not commit any errors again.